Extremely Poor Service at CBQ DECC Branch – Account Opening DelayI would like to express my deep frustration regarding the service at the CBQ DECC branch. I have been visiting the branch for three weeks to open an account. I submitted all the required documents on the first day (around 15 November), but the staff member who assisted me went on vacation immediately after.Since then, I have been going to the branch every Tuesday, waiting over one hour each time, only to be told the same excuse: “The lady who took your documents is on vacation, we can’t do anything.” There is no supportive staff at the DECC branch to follow up or take responsibility.My vacation already started on 28 November, and despite multiple visits, my account is still not opened. This level of service is extremely disappointing and unprofessional. I strongly request immediate action on my case.CBQ is a reputed bank, but the DECC branch service is very poor. No customer should have to go through this experience. ( THEY DON'T EVEN DESERVE ONE STSRT
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Commercial Bank was established in 1975 and was Qatar’s first private bank. Since then we have grown with Qatar reflecting the nation’s values and drive to continually improve and innovate.