I appreciate the style of the items I purchased, but I am extremely dissatisfied with the service provided by this website. I attempted to change the sizes after making my purchase through the shop's link, which indicated a 30-minute window for amendments. Although it appeared that my request was processed, I received a refund for the desired size while still being sent the sizes I did not want. Ultimately, I received the incorrect size. I realized this when, a week later, the site prompted me to review all purchased items, including both sizes, including one I had tried to amend. I reached out to customer support, but their response took days, and they simply stated I should have double-checked the size. I acknowledge my mistake in not reviewing the measurements, yet the company is not taking responsibility or honoring their own 30-minute change policy. I inquired about exchanging the items for the correct size, but was told this was not possible because they were on sale. However, the website clearly stated that exchanges are not permitted only for items discounted by 40% or more, while mine were only 30% off. Overall, I feel very dissatisfied and will not be purchasing from this site again.
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