I appreciate the style of the items I purchased, but I'm extremely dissatisfied with the service provided by the platform. I attempted to change the sizes after ordering through their link, which indicated a 30-minute window for order amendments. It even showed that my request was processed, yet I was refunded for the size I wanted while still receiving the sizes I didn't prefer. Ultimately, I ended up with the wrong size. I realized this when the site prompted me to review all my purchases, including both sizes, even the one I tried to change. When I contacted the support team, it took them days to reply, and they politely suggested I should have verified the size myself. I acknowledge it was my oversight for not checking the measurements closely, but the company is not taking responsibility or adhering to their own policy regarding the 30-minute amendment window. I also inquired about returning the items for a size exchange, but I was informed that it was not possible because they were on sale. However, the website clearly mentioned that exchanges are prohibited only for items discounted by 40% or more, while the ones I bought were only 30% off. In summary, I am left feeling very dissatisfied, and I will not be shopping from this site again for this reason.
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