I initially contacted CCCFUSA.org about a debt management plan. The first representative told me there would be a $100 setup fee but no monthly fees. Before committing, I checked with another nonprofit (InCharge.org), which had no setup fee and only a $20 monthly fee.During my second call with CCCFUSA, the tone shifted. I was told that InCharge was not a true DMP provider and that using them could hurt my credit. I later found this information to be incorrect. Near the end of the call, I was also told that CCCFUSA’s own monthly fee would be $50 per month for nearly four years — something that wasn’t disclosed earlier.I ultimately signed up but quickly realized I’d made a mistake. Upon contacting customer service to cancel, I was transferred to another representative who challenged my decision, refused to process the cancellation, and created unnecessary tension during the call. I eventually resorted to submitting a written cancellation request, which was processed in reasonable time.In my personal experience, the interaction felt manipulative and unprofessional. I believe people seeking financial help deserve transparency and a calm, respectful process — especially when they’re already under stress. My advice: compare multiple nonprofit counseling agencies, confirm everything in writing, and don’t let anyone pressure you into signing.I hope this feedback helps the company improve its cancellation procedures.
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We are a 501(c)(3) nonprofit organization that provides financial education, counseling, and debt relief services to individuals and families nationwide.
Our mission is to empower people to take control of their finances and make informed financial decisions. We provide counseling services, debt management plans, and educational resources to help our clients gain financial freedom. Our team of certified counselors is dedicated to helping our clients understand their finances and develop a plan to get out of debt.
We have been in business since 2002 and have proudly served thousands of clients throughout the United States. CCCF is a member of Financial Counseling Association of America. CCCF is also accredited by BSI as per ISO 9001:2025 standard. Our team of counselors is highly trained and certified as per industry standards. We understand the unique financial challenges faced by each of our clients and provide solutions tailored to their individual circumstances.
We are committed to educating our clients and providing them with the tools and resources they need to achieve financial freedom. We believe in the power of counseling and look forward to helping our clients achieve their financial goals. Thank you for visiting our website, and please contact us if you have any questions or would like to learn more about our services.See more
