We banked with HSBC, then when they changed to CCF for over 25 years. HSBC were OK. After it changed to CCF, the experience became much worse, with slow responses to requests that had to be made several times to get action.Our circumstances changed, and we decided to close the accounts. We informed them in October, that we would like all accounts to close effective 1st January. We got an acknowledgement that our request was noted.January 7th - no action, so messaged them again. Got a reply that the action was in progress. January 15th. Still no action. Informed them that we were now owed interest on the accounts yet to be closed, and that we should not be charged a monthly fee for an account we had requested be closed.January 23rd - still no action. Messaged AGAINReceived a phone call to ask why we were closing the account (all in the original message) and told that no message was received in October - which is interesting, as they had replied to it !January 27th - Savings accounts closed, but no message and no closing statement.Messaged to request closing statement. Got a reply telling us to download it from the App. Replied that this was not possible, because the account no longer appeared on our login - No answer.Jan 28th. Accounts finally closed after waiting 48 hrs for the funds to be transfered (which we had to do ourselves) .No emai. No message. No confirmation that the accounts were closed - NOTHING. After 25 years of customer loyalty.Well done CCF. Well done !!Do yourselves a favour and do not even consider applying for a CCF account
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