ccf.fr

Montpellier, France CCF

My experience at the Montpellier, France, CCF bank was disappointing and inconvenient. I walked in one day and asked if I might set up an appointment to open an account. They gave me a phone number of a call center to call to make the appointment instead of making one for me in the office. When I arrived for the appointment, the rep had no idea why I was there but took the paperwork I had been advised to submit. Then she asked for more which was inconvenient as I was traveling the next day. I expressed mild dismay that I had been given an incomplete list when I called as that would delay proceedings. I did not blame her, I was not angry but I did say that it was annoying as I easily could have been prepared with the proper advance information. The rep defensively explained that the number I called was just a call center and implied that they didn't know much (so why have me call them?). She slid my paperwork across the desk and suggested I was welcome to go to another bank. We got past that but she gave me a distinct impression that they didn't care whether I banked with them or not ( I was initially depositing a couple hundred thousand euros) and gave me no expectation that I would be "approved" to give them my money. I traveled to a nearby city the next day for other business but I walked into a large BNP bank, spoke to an International Banking manager who was very pleasant. After a friendly chat, he introduced me to another rep who took my information (much less than CCF had asked for), and my account was active within three days. I was treated with respect at BNP and the offerings for savings accounts were similar so of course I did not return to CCF. I sent an email asking that my paperwork be returned and was informed it had been destroyed. Before I wrote? AFTER I asked to receive it? I had written an email or two in between the meeting and the request for return of documents and received no replies at all. Good riddance.

Date of experience: Feb 19, 2025