Since the sale of HSBC to this bank there are many irritations. We have other HSBC accounts and easy transfers etc- no more! This all happened at the time of a sale of a French property and getting access to our money from the UK is ridiculously difficult- especially as the customer service is so poor and phone contact so expensive (lots of time spent on hold). We spent a fortune arranging an appointment with an adviser which never happened and then the account manager ( by messenger) said it wasn’t listed and could only give a date almost 2 weeks away. So frustrating and expensive to bank with.
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