At the end of December, I noticed a debit of €1,500 that I haven't been able to identify. I went back to my advisor on January 8 to identify the source of the debit. His response was to tell me that I had to look into it on my own, that he couldn't see any more details than those I had in the application and that there was nothing he could do.In the case of a SEPA direct debit, the bank should normally have traceability information, in particular the creditor's contact details.This is a serious breach of the bank's obligations towards its customer.I'm not the only one to complain about the way the CCF works, which I'm not sure is a good thing.
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