I purchased CCleaner Professional on 24/12/2012 as a one-time purchase. The invoice and the order confirmation email did not state anywhere that the license was time-limited, that it was valid for one year, or that it was a subscription. There were no terms such as “subscription”, “renewal”, or “expiration”.
The software continued to work for approximately 13 years and received regular updates, without any warning about license expiration or any request for renewal. Based on both the documentation provided at the time of purchase and the behavior of the product itself, I had a reasonable expectation that the license was permanent for the purchased product.
When I contacted customer support in 2025, I was informed that the license was allegedly a one-year license. At the same time, the company acknowledged that invoices and order confirmation emails from that period did not always clearly state the license duration, and that the software continued to function due to the way license enforcement worked at the time.
I do not claim that I have proof that the license was a “lifetime” license. However, there is also no documentation from the time of purchase that clearly shows the license was limited to one year. I believe that reinterpreting the license terms more than a decade later is unfair to the customer.
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