I received a reply from CCleaner regarding my review.
They replied saying:
"We understand your frustration and the disappointment you've expressed regarding your experience with CCleaner. Your concerns about the software's performance, feature functionality, and the challenges with customer support are important to us, and we take them seriously. To address these issues and provide the assistance you need, we kindly request you to share more details through our support form at the hyperlink. Our team is here to help with account assistance, technical support, and ensuring a resolution to your concerns."
Your response is exactly the pattern I was calling out. You didn’t address a single issue I raised about CCleaner’s performance, reliability, or the complete lack of meaningful support. Instead, you posted the same scripted “we take this seriously, please fill out our form” message you send to everyone.
That form is the problem. It leads nowhere. It produces no answers, no fixes, and no follow‑through. It’s a loop designed to look like support while avoiding actually providing any.
My review wasn’t asking for another trip through your non‑responsive support funnel. It was pointing out that the funnel itself is broken. Redirecting me back into it only proves the point: you’re not engaging with customer concerns, you’re not addressing the issues, and you’re not offering real solutions.
If CCleaner wants to demonstrate that it takes feedback seriously, it should start by responding to the substance of the complaint instead of recycling a template that avoids it entirely.
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