I want to be helpful, but it's challenging given how my order has been managed. I placed my order on December 8th, and as of the 24th, it still hasn't shipped. Despite numerous emails to the company and customer support, I receive the same generic replies... "we're very busy, please be patient, etc." For the past four days, it has shown that the post office is aware my package is ready, but they're still waiting for the company to hand it over for processing. I'm quite upset as it clearly won't arrive by Christmas. I ordered from another seller in Canada two weeks ago and received it in just six days. I really wish the company would improve their website to include a "ship by schedule" to ensure timely delivery for the holidays. I'm very disappointed with this experience. I enjoy their content on social media, but ordering has been a frustrating ordeal. I won't make this mistake again.
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