Absolutely terrible customer service, simply because there is none!
I’ve been trying to fix an (urgent) issue that’s caused by CD BABY’s own metadata submission for the past two weeks, but in vain. Despite the many (many) attempts to reach any of their customer service agents (if they actually exist?!) the only thing i keep on getting is a bot automated response which is completely Shelly and unhelpful. Honestly I’m shocked by such terrible customer service. No response at all, neither via email nor Instagram or any other social media channel. They’re basically IMPOSSIBLE TO REACH. Therefore, expect 0 customer service help/support from this platform. So disappointed and extremely frustrating.
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