In the past I have loved CD Baby. I love the UI, how easy it is to set up and release music, and I love their mission of non-subscription based releases. That being said, if you need to contact support for whatever reason, you might as well use a different distributer. Their support is pretty much non-existent. If you look up people's experiences with their support you'll find countless stories of people not being helped for weeks or months, then having their tickets closed without a solution.
At the moment, I cannot use the service because I'm locked out. For some reason, CD Baby only uses phone number based verification when logging in. So if you're in my position where you've changed you're phone number, there is no way to get into your account without opening a ticket with support. As previously stated, by myself and many other users, support is practically non-existent, so good luck if you plan on changing numbers.
I think this is an absolutely ridiculous system. There isn't even the option for email verification, let alone some sort of personalized question. It genuinely baffles me that they wouldn't consider the possibility of people changing their phone numbers. When trying to see other options for verification, there isn't even an option to indicate you've changed numbers. There is only one other option, which is to receive voice call instead of text verification. Please improve this!!
Claim your business profile now and gain access to all features and respond to customer reviews.
