I experienced a stressful check-in with this airline for the flight from Shanghai to Buenos Aires. The staff incorrectly directed me to a non-official transit visa website and charged me excessive fees for a visa I didn't require. I later learned that I only needed an official visa from the government site at a much lower cost. The airline should enhance staff training on visa requirements and direct passengers only to official resources. I spent the entire afternoon trying to resolve this issue, and the staff struggled to assist and communicated poorly. I had to conduct my own research to avoid missing my flight.
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