I took flights from Brisbane to Shanghai to Tokyo. The flight from Shanghai to Tokyo was an extremely unpleasant experience. Originally intending to land in Haneda Airport at 12:30pm, the plane did not land until 4:30pm at the entirely different Narita Airport. Furthermore, after landing, since we were at an entirely different airport, we were held on the plane for a further hour and 30 minutes, without any explanation as to why we were being held on the plane.
The second bad experience was when I attempted to board and subsequently change my flight ticket. On my behalf, I was late for my plane and had missed the baggage check in time - this was entirely irrelevant to their service. However, my ensuing attempts to obtain information as to changing my flights was unsatisfactory. Repeatedly, I had enquired but was met with the same response, to contact my travel agent, which I did and they had then granted permission to China Eastern to manage my flight bookings. I returned to the desk once again and was told instead this time to book online, furthered by their explanation that they were unable to contact service to help me book the flights. I would not recommend flying with China Eastern if you only speak English, the process is far more difficult and you are much more likely to be turned down as they falter with their English communication.
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