I am severely disappointed with the company's approach to payment security and fraud issues. Two unauthorized transactions occurred on their platform using my credit card — both for significant amounts — and there was no SMS verification or 3-D Secure confirmation required. This creates a major vulnerability for criminals to exploit stolen card details on their site. Upon discovering the fraud, I reached out to the company immediately, but they refused to assist or even acknowledge the problem, stating they cannot help without booking details — which I obviously do not have, as I did not make the purchases. Their inadequate security measures and unwillingness to support fraud victims leave customers entirely exposed. I strongly advise others to be cautious when processing payments on their platform. The company must urgently enhance their security protocols and provide genuine assistance to individuals affected by unauthorized transactions.
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