Review Time
Worst Airline Ever!
Just to get name correction on my booking, they are taking more than a week. Case reference - 12071001. I requested their support to fix name in booking. Since more than a week, all I got it wait and wait. No solution, even their CEO does not reply to email requests. TERRIBLE EXPERIENCE.
Terrible! I have provided all documents, Med Cert, Prescription, Payment from the Consultation, and the PRC number already, and they told me that they cannot refund unless I provide a photo or the PRC ID. Isn't the ID number sufficient? Anyone can verify if the PRC is valid online. What the hell! Scumbags just keep your money and never refund it, I should've booked somewhere else. This airline sucks, they only care about money. I have reached out multiple times and they never fail to disappoint you.
Never again with cebu pacific! Poor online app. The airline will hostage you with their online app system. I just wanted to change or split my booking for two passenger to separate our bookings in order for me to rebook the other one but the online app has no options and now moving to the customer service it is like some sort of intentional for them to turn the compliant down if you mention (split booking or split the passenger) in order for you to pay give up and just go on an pay so much money. It is so unfair! Never again!!!
In January this year we booked a flight from their website from Clark to Tagbilaran Bohol roundtrip. But they change the flight from Manila when it was one week before our trip. The same thing happened with our return flight. It was also changed to Manila. The refund will be less than the amount paid. Customer service is only accessible by e-mail. The chat service is with a computer. Then it offers chatting with a live agent but waiting time is unsure because there is no queque number. So one feels unsure if the chat is really being turned over to a live agent. Through e-mail, they said that calling a customer service is not available with domestic flights. So we just resolved the travel challenge by ourselves. The company shows no sympathy with the additional cost and stress that the flight changes brought. We had a connecting flight from Clark and this is not looked upon when they changed the flight. No advise received. We are first time tourist in the Philippines. The first time experiencing such from an airline. Our impression is that Cebu Pacific is most reliable from Manila airport but gives uncertainty when using other airports.
Absolutely the worst airline to take to travel within the Philippines.
Flight from Manila to Cebu - 1 hr- the lost over 12 luggages on my flight alone. Lots of us passengers were given NO information about where our bags were, why they didn’t make it, and when it would come. They had no tracking system and identifying system for bags. They gave only 1k “compensation” for our troubles — which is less than $20 and for a family of 3 (I packed mine and my kids clothes in one luggage), it was not even enough to buy all 3 of us a change of outfit + underwear to sleep in for the evening. After 10 or so hours, still no updates on the bags. One point of contact said that it “might be on a delivery truck by now” as they use multiple delivery sources. What???? My bad was eventually delivered to our hotel over 24 hours later. When I contact customer care to request for any sort of refund for toiletries and items I has to replace that I could not return, they were even worst. They give you the run around and will not actually provide any customer care. The worst. Stay away. It’s so clear they do not have the proper system to be responsible for your luggage and even their passengers.
This airline has been incredibly disappointing. They mistakenly cancelled our flight, acknowledged their error, but still would not refund us for the last-minute ticket we had to purchase when we found out about the cancellation. We were traveling with a 6-month-old baby.
This airline clearly requires substantial enhancements, as evidenced by numerous reviews. In a fast-paced world where opinions are readily shared, they face stiff competition that won't let them off easy. My recent flight from a major city to a popular destination was delayed by over an hour. Upon settling into my seat, it became apparent that the seating was poorly designed—thin and uncomfortable with no recline option. For a three-hour journey, the lack of complimentary food was disappointing; everything was overpriced. The snack trolley seemed purely commercial, and the idea of charging for basic services is quite frustrating. In contrast, I flew with another airline shortly after, where a meal, beverages, and snacks were all included. It's disheartening to see such inadequate service. Until this airline recognizes that cutting corners on customer experience is not a sustainable model, they will continue to lose customers. Many will likely resonate with this sentiment.
Completely disappointing experience with the airline. Our trip faced major disruptions due to several operational failures on their part. The issues began with electronic check-in problems, even though we followed the process correctly. Consequently, we were removed from our original flight due to overbooking, which is unacceptable for passengers. To make things worse, the alternative flight we were rebooked on—already set to depart two hours later—was also delayed, allegedly due to mechanical issues. This only added to the chaos. As a result of these delays and poor management, we missed our connecting ferry to our destination, not once but twice! This led to wasted time, expenses, and a great deal of stress. There was no meaningful support, accountability, or proactive solutions provided. This was not just a single incident—it was a series of avoidable failures, from system glitches to overbooking and aircraft readiness. When an airline promotes low fares, it should not compromise reliability and basic customer service. Travel arrangements, accommodations, and onward connections rely on airlines performing their duties effectively. The airline fell short on all counts during this trip. I would highly advise anyone with time-sensitive travel or connections to reconsider before booking.
Extremely frustrating experience! After boarding a fully booked flight, we were kept on the plane for two hours before being asked to disembark due to a door malfunction. Then, we waited an additional three hours as the team tried to convince half the passengers to give up their tickets. Ultimately, the flight was canceled for everyone. Although we were promised a refund at the airport, customer support later denied any refunds. The situation felt unsafe and unethical.
I am severely disappointed with the company's approach to payment security and fraud issues. Two unauthorized transactions occurred on their platform using my credit card — both for significant amounts — and there was no SMS verification or 3-D Secure confirmation required. This creates a major vulnerability for criminals to exploit stolen card details on their site. Upon discovering the fraud, I reached out to the company immediately, but they refused to assist or even acknowledge the problem, stating they cannot help without booking details — which I obviously do not have, as I did not make the purchases. Their inadequate security measures and unwillingness to support fraud victims leave customers entirely exposed. I strongly advise others to be cautious when processing payments on their platform. The company must urgently enhance their security protocols and provide genuine assistance to individuals affected by unauthorized transactions.
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