Extremely frustrating experience! After boarding a fully booked flight, we were kept on the plane for two hours before being asked to disembark due to a door malfunction. Then, we waited an additional three hours as the team tried to convince half the passengers to give up their tickets. Ultimately, the flight was canceled for everyone. Although we were promised a refund at the airport, customer support later denied any refunds. The situation felt unsafe and unethical.
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