Completely disappointing experience with the airline. Our trip faced major disruptions due to several operational failures on their part. The issues began with electronic check-in problems, even though we followed the process correctly. Consequently, we were removed from our original flight due to overbooking, which is unacceptable for passengers. To make things worse, the alternative flight we were rebooked on—already set to depart two hours later—was also delayed, allegedly due to mechanical issues. This only added to the chaos. As a result of these delays and poor management, we missed our connecting ferry to our destination, not once but twice! This led to wasted time, expenses, and a great deal of stress. There was no meaningful support, accountability, or proactive solutions provided. This was not just a single incident—it was a series of avoidable failures, from system glitches to overbooking and aircraft readiness. When an airline promotes low fares, it should not compromise reliability and basic customer service. Travel arrangements, accommodations, and onward connections rely on airlines performing their duties effectively. The airline fell short on all counts during this trip. I would highly advise anyone with time-sensitive travel or connections to reconsider before booking.
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