Absolutely the worst airline to take to travel within the Philippines.
Flight from Manila to Cebu - 1 hr- the lost over 12 luggages on my flight alone. Lots of us passengers were given NO information about where our bags were, why they didn’t make it, and when it would come. They had no tracking system and identifying system for bags. They gave only 1k “compensation” for our troubles — which is less than $20 and for a family of 3 (I packed mine and my kids clothes in one luggage), it was not even enough to buy all 3 of us a change of outfit + underwear to sleep in for the evening. After 10 or so hours, still no updates on the bags. One point of contact said that it “might be on a delivery truck by now” as they use multiple delivery sources. What???? My bad was eventually delivered to our hotel over 24 hours later. When I contact customer care to request for any sort of refund for toiletries and items I has to replace that I could not return, they were even worst. They give you the run around and will not actually provide any customer care. The worst. Stay away. It’s so clear they do not have the proper system to be responsible for your luggage and even their passengers.
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