In January this year we booked a flight from their website from Clark to Tagbilaran Bohol roundtrip. But they change the flight from Manila when it was one week before our trip. The same thing happened with our return flight. It was also changed to Manila. The refund will be less than the amount paid. Customer service is only accessible by e-mail. The chat service is with a computer. Then it offers chatting with a live agent but waiting time is unsure because there is no queque number. So one feels unsure if the chat is really being turned over to a live agent. Through e-mail, they said that calling a customer service is not available with domestic flights. So we just resolved the travel challenge by ourselves. The company shows no sympathy with the additional cost and stress that the flight changes brought. We had a connecting flight from Clark and this is not looked upon when they changed the flight. No advise received. We are first time tourist in the Philippines. The first time experiencing such from an airline. Our impression is that Cebu Pacific is most reliable from Manila airport but gives uncertainty when using other airports.
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