Terrible! I have provided all documents, Med Cert, Prescription, Payment from the Consultation, and the PRC number already, and they told me that they cannot refund unless I provide a photo or the PRC ID. Isn't the ID number sufficient? Anyone can verify if the PRC is valid online. What the hell! Scumbags just keep your money and never refund it, I should've booked somewhere else. This airline sucks, they only care about money. I have reached out multiple times and they never fail to disappoint you.
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