I had a very disappointing experience with Cebu Pacific Air. There were no staff available at the counter to assist passengers, which caused confusion and frustration. The flight also appeared to depart earlier than the scheduled time, without proper coordination or clear announcements.
In addition, the online check-in system was not working, making the situation even more stressful. When I needed assistance, customer service was unhelpful and did not offer any solution, including rebooking options.
Overall, the experience felt disorganized and poorly managed. As a paying customer, I expected better service and support. Unfortunately, I cannot recommend this airline based on my experience. Not even deserve for a one star! Shame on you
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