I was just one day beyond the 14-day period to decide that the vehicle I received was not entirely suitable for our needs. I want to clarify that there was nothing wrong with the car, and we had driven 150 miles during our 15-day 'custodianship' of it. The owner claimed to be knowledgeable about consumer law, despite me mentioning that I had consulted trading standards before calling to request a return. An hour later, he agreed to collect the car with a £1500 deduction, although I had previously offered an £750 restocking fee, which I thought was generous. However, due to his stance, I felt I had no choice but to either keep the car or select another one from stock. I left with the impression that profit maximization overshadowed any concern for customer satisfaction. It felt like daylight robbery.
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