For further transparency here are merely some of the direct quotes about CISAS/CEDR from some of the people featured in my exposé -1.They're supposed to protect people from the very things they're doing themselves. Who is protecting people from them?2.I am aged & alone. How they've treated me has made me cry myself to sleep frequently. Why are they doing this to me? 3.One of the worst parts to live with of all of this is that they're only able to do this because I am disabled. How can they sleep at night knowing they're doing that? It's abusive. 4.How CEDR have ignored me for so long has made me feel worthless. The rare times they replied they sent the same standard copy of how to lodge a case completely disregarding that I had already lodged a case, or they contradicted themselves ignoring what they previously said or did even though they could see those in the correspondence they sent that with. They've caused a significant replase in my mental health. How dare they treat people like this?! 5.When the company (CEDR) who are supposed to investigate & enforce remedies to stop other companies committing offences are the ones committing offences, what are people meant to do? Why are we who are disabled deemed so bad that this is what CEDR think we're worth? Being disabled doesn't negate that we're human beings just the same as non-disabled. We don't deserve the contempt CEDR have been persistently showing me & clearly showing others too going by screenies I have been shown by others going through the same. Clearly CEDR are hoping we are too disabled to group together to form a class action against them.6.It's interesting to pose the question, why don't CISAS read people's messages or their own messages? If they did they'd have to take action against themselves. Their review page alone shows how much they fail to apply evidences. They're an utter disgrace. 7.When I was young, kids were told that when you need help, there are people to help you. CISAS disprove that. They're even worse than the phone company & dear goodness that's saying something. 8.I am seriously ill & predominantly bedridden including paralysis, dying, & lodged a case against Now Landline & Broadband with CISAS in 12.24. They continuously ignored me & were wildly inappropriate. In 7.25 Ind. Mbatha at CISAS finally became involved & said *It is deeply concerning that this pattern has persisted for years, and I fully understand your view that this constitutes both neglect and discrimination, especially given the barriers you face in accessing basic customer service.* On 5.8.25 they sent me the completed form that they use to proceed with a case. How foolish I was to think that would mean they would indeed do so, because as of now (1.26) they have still never lodged the case & have behaved appallingly. I pointed out to them that if I were physically able to phone them they couldn't do this, & not even that has stopped them doing so in spite of the fact that people who are disabled are legally entitled to the same basis customer service all people are. I am an unceasingly kind and polite person, exceedingly laid back (no pun intended) utterly unlitigious, but these do not & must not preclude ones moral rectitude nor ones responsibility to stand firmly against any form of such neglect ommissions abuse discrimination mistreatment or dereliction of duty. I have an above average I.Q. indeed mensa level, & I also used to do advocacy work, so I know more about the rules they are duty bound to follow & various laws & acts & such than most. For a lot of people a lot of these rules & acts & laws can be abstruse. But there is not a lack of perspicacity here. This goes beyond peccadillo or moral turpitude, it's dereliction of duty, protracted & repeated discrimination, neglect, abuse & more, & it should be axiomatic that this should not be allowed to continue. Because when this happens repeatedly over an extended time with numerous employees doing so throughout, this shows that CISAS have an inherent & inexcusably unaddressed widespread M/O of committing neglect & discriminatory bias that must finally be abrogated or enjoined once & for all. & it's sadly but profoundly clear that only taking them to court will do so.
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