Review Time
What a waste of time.
Contacted them about sky
The decision was factually incorrect on reading the decision so obviously did not take any notice of the imformation that i provided.
The adjudicator missed relevant evidence in his decision.
Its seemed from the off that they were siding with sky.
If i could have given minus 1 star i would
Avoid wasting your valuable time. The service is entirely ineffective. The adjudicator had all the necessary information but chose to side with the company instead. It's no surprise that the company suggested I file a claim with this service; they are aware it fails to protect customers.
Just dont lose your precious time.CEDR is completely useless. The adjudicator had all the information at hand but they just decided to play relentless support for the company. No wonder the company themselves proposed to me that I make a claim with CEDR, they know it is useless to protect custumers.
For further transparency here are merely some of the direct quotes about CISAS/CEDR from some of the people featured in my exposé -1.They're supposed to protect people from the very things they're doing themselves. Who is protecting people from them?2.I am aged & alone. How they've treated me has made me cry myself to sleep frequently. Why are they doing this to me? 3.One of the worst parts to live with of all of this is that they're only able to do this because I am disabled. How can they sleep at night knowing they're doing that? It's abusive. 4.How CEDR have ignored me for so long has made me feel worthless. The rare times they replied they sent the same standard copy of how to lodge a case completely disregarding that I had already lodged a case, or they contradicted themselves ignoring what they previously said or did even though they could see those in the correspondence they sent that with. They've caused a significant replase in my mental health. How dare they treat people like this?! 5.When the company (CEDR) who are supposed to investigate & enforce remedies to stop other companies committing offences are the ones committing offences, what are people meant to do? Why are we who are disabled deemed so bad that this is what CEDR think we're worth? Being disabled doesn't negate that we're human beings just the same as non-disabled. We don't deserve the contempt CEDR have been persistently showing me & clearly showing others too going by screenies I have been shown by others going through the same. Clearly CEDR are hoping we are too disabled to group together to form a class action against them.6.It's interesting to pose the question, why don't CISAS read people's messages or their own messages? If they did they'd have to take action against themselves. Their review page alone shows how much they fail to apply evidences. They're an utter disgrace. 7.When I was young, kids were told that when you need help, there are people to help you. CISAS disprove that. They're even worse than the phone company & dear goodness that's saying something. 8.I am seriously ill & predominantly bedridden including paralysis, dying, & lodged a case against Now Landline & Broadband with CISAS in 12.24. They continuously ignored me & were wildly inappropriate. In 7.25 Ind. Mbatha at CISAS finally became involved & said *It is deeply concerning that this pattern has persisted for years, and I fully understand your view that this constitutes both neglect and discrimination, especially given the barriers you face in accessing basic customer service.* On 5.8.25 they sent me the completed form that they use to proceed with a case. How foolish I was to think that would mean they would indeed do so, because as of now (1.26) they have still never lodged the case & have behaved appallingly. I pointed out to them that if I were physically able to phone them they couldn't do this, & not even that has stopped them doing so in spite of the fact that people who are disabled are legally entitled to the same basis customer service all people are. I am an unceasingly kind and polite person, exceedingly laid back (no pun intended) utterly unlitigious, but these do not & must not preclude ones moral rectitude nor ones responsibility to stand firmly against any form of such neglect ommissions abuse discrimination mistreatment or dereliction of duty. I have an above average I.Q. indeed mensa level, & I also used to do advocacy work, so I know more about the rules they are duty bound to follow & various laws & acts & such than most. For a lot of people a lot of these rules & acts & laws can be abstruse. But there is not a lack of perspicacity here. This goes beyond peccadillo or moral turpitude, it's dereliction of duty, protracted & repeated discrimination, neglect, abuse & more, & it should be axiomatic that this should not be allowed to continue. Because when this happens repeatedly over an extended time with numerous employees doing so throughout, this shows that CISAS have an inherent & inexcusably unaddressed widespread M/O of committing neglect & discriminatory bias that must finally be abrogated or enjoined once & for all. & it's sadly but profoundly clear that only taking them to court will do so.
Another ADR Body that is a complete waste of time and money. Yes we pay for it via our relevant supplier of communication.They fail to read what they are told when you contact them so the chances of them ever investigating a complaint against those they act as ADR for is very unlikely due to the fact they all lack skills of general normality.
Total waste of time as they restrict the number of characters you can type which is then difficult to get all the evidence to them. They made grave errors in their decision report which I could not convey in the 300 character limit, and would not make any difference anyway. Royal Mail made many errors, even blamed me as a customer for their error, would not reply to complaints, yet CEDR feel that is acceptable business practice. VERY DISSAPPOINTED THAT BIG BUSINESS, POSTAL REVIEW PANEL, AND CEDR ALL SEEM TO WORK FROM THE SAME PAGE
Got sign posted to CEDR to deal with a case against sky, as the communication ombudsman sent me there. CEDR kept refusing to take my case on yet I showed them where my case met there policies. Sky in there defence admitted breaches of Data protection act, GDPR, Protection from harassment act, Fraud act, Consumer act. Yet CEDR refused to hold them account for these actions which means they are not worth bothering with as according to the actions of CEDR, Sky must be above UK law
I see that there are lots of negative reviews. CEDR have to rely on facts and the law and sometimes that does mean an outcome you don't want.For example I requested more compensation than I was given but because they aren't liable for third party costs I wasn't given the entirety of my requested compensation. This is a little disappointing but understandable.I was still given a fair chance to provide evidence and argument and CEDR and Zen responded quickly, which made the process of complaint only a few weeks long (with a Christmas and NY break in between) and I was awarded compensation for distress which did cover my losses in any case.I'd recommend them. They were timely and responsive. I would also say anyone wanting to use them to not expect compensation just because you feel hard done by. You need evidence of wrong doing, how this has cost you, and reasonable action to come from it.
Cases are reviewed by admin staff and not actually people legally qualified. No way of having your case reviewed by ombudsman so incorrectly named. Challenges put forward and largely ignored. Case handlers make no real effort to understand issues or legal challenges put forward. Feels very much like they are on side of the company from the outset.
I was dealing with an airline during a really difficult personal situation and, despite providing all the required documentation, I kept getting nowhere. It was exhausting and disheartening.CEDR gave me a fair and compassionate route to resolution when I needed it most. Their structured process meant the airline finally engaged properly and reviewed my case with the seriousness it deserved.Professional, clear, and genuinely supportive. I’m very grateful CEDR exists, especially for situations involving compassion and vulnerability.
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