Today was a horrible experience at the Citadel outlet location on 11/8. The lady in charge was taking a break when I arrived at 12:10. I waited for her return before 12:30, but she was on the phone the entire time and had no plan to hang up. Despite waiting for 10-15 minutes in line, even though there was no line, she was not friendly or professional enough to inform the customer or acknowledge their presence. Instead, she accused me of taking a picture of her, when I just wanted to take a picture of the company's logo or name. Besides, there was no sign that no pictures were allowed. She was on the phone the entire time, so I ended up leaving at 12:40 for nothing. This company should improve its customer service training instead of allowing customers to wait and attend to phone calls. If she's busy on the phone, whether it's business or personal, customers will be as well. Customers don't want their time to be wasted like hers.
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