In June 2023, I agreed telephonically to a handset-only contract. I did not knowingly agree to, request, or use a Cell C SIM card, data service, or mobile contract.Despite this, I was charged for over two and a half years for a mobile/data contract that I never knowingly agreed to and never used.When I queried the charges:I was told the contract was cancelled, yet I was still chargedI was later told the charges were valid and “enforceable”I requested the contract and call recording multiple times — Cell C has still not provided themCell C now claims they reviewed the call recording internally and that the terms were explained, but they refuse to share this recording or any written contract with me.Customer support has been extremely poor:Emails were ignoredNo statements or contract were sent during the contract periodI received automated “How was our service?” emails while my actual queries went unansweredBecause Cell C has refused to provide proof or resolve the issue, I have escalated the matter to the relevant regulatory bodies.I strongly advise anyone dealing with Cell C to:Insist on written contractsRequest statements regularlyMonitor debit orders closelyThis situation could have been avoided with transparency and proper customer care.
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