Review Time
I have been experiencing connectivity issues in different parts of Cape Town.
I had data but I couldn’t access any of my apps due to no connectivity.
I even went for emergency recharge but the network was still very bad.
I was in a real emergency and I couldn’t message or call.
I have been experiencing connectivity issues in different parts of Cape Town.I had data but I couldn’t access any of my apps due to no connectivity.I even went for emergency recharge but the network was still very bad.I was in a real emergency and I couldn’t message or call.
In June 2023, I agreed telephonically to a handset-only contract. I did not knowingly agree to, request, or use a Cell C SIM card, data service, or mobile contract.Despite this, I was charged for over two and a half years for a mobile/data contract that I never knowingly agreed to and never used.When I queried the charges:I was told the contract was cancelled, yet I was still chargedI was later told the charges were valid and “enforceable”I requested the contract and call recording multiple times — Cell C has still not provided themCell C now claims they reviewed the call recording internally and that the terms were explained, but they refuse to share this recording or any written contract with me.Customer support has been extremely poor:Emails were ignoredNo statements or contract were sent during the contract periodI received automated “How was our service?” emails while my actual queries went unansweredBecause Cell C has refused to provide proof or resolve the issue, I have escalated the matter to the relevant regulatory bodies.I strongly advise anyone dealing with Cell C to:Insist on written contractsRequest statements regularlyMonitor debit orders closelyThis situation could have been avoided with transparency and proper customer care.
I am extremely disappointed with the level of service I have received from this CellC provider. Despite making my payment on time, my account was not updated accordingly, which caused unnecessary inconvenience and frustration. Attempts to resolve the issue were met with poor communication, long response times, and a lack of accountability from customer support.There was no clear explanation provided, and I had to follow up multiple times just to get basic assistance. As a paying customer, I expected better efficiency, transparency, and professionalism.Unfortunately, this experience has significantly reduced my confidence in the service, and I would not recommend this provider
I was billed twice R551.01 and assured by Raeeza and the Cell C Cavendish store manager I would not be charged in Feb.as I have overpaid..On 2nd Feb 2026 again I got funds deducted from my account..the service from Reeza as well as the store manager is extremely poor.They don't contact me even though I have reached out daily...I do not recommend this Cell C Cavendish branch as I am yet to receive a refund or a call from the manager...
My Cell C contract SIM card has not been working since 23 January. Cell C is fully aware of the problem, yet there has been no resolution and no timeline provided.This is my business phone number. As a direct result of Cell C’s failure to restore the service, I am losing business opportunities and income. Despite reporting the issue and following up, I have received **no meaningful assistance, no escalation, and no communication indicating when—or if—the issue will be resolved.For a contracted service, this level of unreliability and lack of accountability is unacceptable. A mobile network provider should understand that prolonged downtime, especially for business customers, has serious financial consequences.At this point, I am paying for a service that Cell C is not delivering, with no clear plan to fix the problem. I would not recommend Cell C to anyone who relies on their mobile service for business or critical communication.
My 2025 with Cell C proves that I’ve been with the best provider and best network to rely on. Cell C often have deals on new contracts and add-ons, network is pretty solid even in the rural areas and they offer affordable data bundles for dayyz.
My 2025 with Cell C proves that consistency and reliability really matter when it comes to a network. From strong coverage and affordable data deals to stable connectivity when I needed it most, Cell C showed up for me throughout the year. Whether it was staying connected for work, content, or everyday life, the service was dependable and hassle-free. Overall, Cell C made 2025 smoother, more connected, and definitely worth it.
Claim your business profile now and gain access to all features and respond to customer reviews.
