I am very disappointed with the service I received regarding my luggage. My husband gifted me a beautiful bag, which I have taken great care of. However, when I extended the telescopic handle, the surrounding plastic cracked due to what I believe is a manufacturing defect. Instead of addressing my concerns, the support team dismissed them and blamed airline damage. The repair they offered was unprofessional and unacceptable for a luxury brand. I expected better service and a resolution that reflects the high standards of a brand like this. This experience has left me frustrated and questioning the integrity of the brand.
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