Where do I even begin? I ordered two travel bags online on 16/01/24, and I still haven't received them. I had to email to ask about my order status and received a ridiculous response stating that the items were not in stock and had to be sourced from a store. They are not taking customers seriously. I ordered from another retailer the same day and received my package promptly. It's disappointing that a premium brand fails to meet customer expectations.
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