I experienced extremely poor service from the online store. After placing an order on 30-11-2025, I still have not received my items as of 24-12-2025. I had to contact customer service multiple times, only to learn that one item was out of stock. No one had the courtesy to inform me about this. I requested a refund for the missing item, but I have yet to receive either my refund or my order. Had I known it would take this long, I would have opted for in-store shopping instead. The customer service provided was shockingly inadequate, with no follow-ups on my inquiries. These items were intended as Christmas gifts, and now I am left without them. I will certainly avoid this online platform in the future. A brand of your stature must improve its customer service. I am extremely dissatisfied with my experience with this company.
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