I purchased what was supposed to be a new LG HBS-730 Bluetooth headset from Cell XPO. Instead, what I received was a refurbished defective headset (a headset and usb cord in a plastic bag, with no other documentation or accessories.
I wrote the company because I was not happy with getting a refurbished unit and that the left side of the headphones would not play sound. This product also looked like it had been used for some time. This product is not what I ordered. I even returned to the website to make sure I did not miss something. It is supposed to be new, not refurbished.
After several emails, I received an email telling me to charge my unit for 12 hours. Although I had charged the unit, this had nothing to do with what I asked. After several more attempts, I was told to contact the manufacturer directly for replacement. Even though I continued to email Cell XPO, my emails went unanswered.
I contacted LG and explained the situation. LG gave me a return authorization. When the product arrived at LG they refused the product because they could not identify the model. (Where model and serial are located, it was stamped “refurb”). Because LG’s system is really not setup for this type of situation, It took five phone calls, two supervisors, and sending copies of the single invoice I received in the box to get a replacement unit from LG. Many thanks to the people at LG.
I generally do not write a lot of reviews, but I do not want someone else falling into the same trap with this company. They are not to be trusted.
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