My daughter and her family, along with another family, booked a stay at the hotel. On the first day, my granddaughter, who is 5, was injured when a heavy door suddenly closed on her finger. The staff were supportive, and the hospital indicated that similar incidents had occurred before. We later contacted the management about the incident but received little acknowledgment. Although my daughter received a refund, the other family did not. The hotel must ensure the safety of their doors. Overall, the handling of serious complaints was very disappointing.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Celtic Manor Resort in Wales has three hotels, self-catering lodges, six restaurants, two spas, three championship golf courses and conference facilities.
