Having been a regular visitor to The Celtic Manor Resort prior to COVID and always enjoyed the experience. I was very disappointed that our last visit didn’t come close to what we were expecting.We experienced issues at every stage, even ordering a drink was an absolute nightmare.Having completed the customer satisfaction survey and also emailing the complaint I received the following response.“ Good AfternoonThank you for taking the time to give us feedback regarding your visit here at the Celtic Manor Resort. Feedback from our guests is extremely important to allow us to improve on areas that fell below standards upon your visit. I will therefore pass your comments onto our management team who will be in contact with you within 7 working days. Thank you once again for your feedback; we will be in touch in due course. Kind Regards Guest Services Team”Our stay was November 2022 and it is now March 2023, I’ve given The Celtic Manor four months to respond when in their own words I should have had a response within 7 days! I‘ve heard nothing. I didn’t want to have to write this review on here but given my latest experience I’m not convinced that the The Celtic Manor care about their customer service or actual service anymore which is very disappointing!
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The Celtic Manor Resort in Wales has three hotels, self-catering lodges, six restaurants, two spas, three championship golf courses and conference facilities.
