I booked a car online in advance and later called to see if I could change the return date to one day later and was told no but go to the website and cancel the existing booking and make a new one. Only problem was there were no automatic cars available on a new booking so they told me to extend it at the time of collection. When I went to collect the car they said couldn't extend it, not even for one day. I spoke to the manager and she said it is not possible because the booking is only a 29 day booking and cannot be extended. I said can you cancel this existing booking and make a new booking for 30 days and the answer was no. Customer service was non existent.
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