Total scammers in Alicante airport Centauro office. We are renting a car not the first time from there. But this time after returning on time, I noticed that from my card they tried to take amount of 260 eur additionally.and not returned prepaid amount for fuel, even we returned the car with full tank . The reason from their side- is missing parcel shelf. I checked reviewson Trustpilot. and I see that of the same reason they try to charge other customers before. So, we can not take any responsibility for any shelf. At the same time of pick up of Skoda Kamiq on 03/01/26 when we put out items to baggage we noticed that there is no covering there and our items will be visible. Being at the place we immediately came to Centauro garrage office, noticed and told them that we found the shelf is missing and we can not cover our luggage. By employer we where told that somebody of previous customers has lost it , the situation is already known and fixed to office, the garage office knows about that, he said everything okay, - you can go, even didn’t come to the car to check it. So being at the office place, we took the photo and video as the evidence that to avoid any problems on return. After office blaiming reply, we see that it works like scammers scheme from agency office to poach stole customer account illegally accusing every innocent client. We will not tolerate this kind of fraud. If there is scheme all office participants are responsible for that. They can check the garage cameras on pick up - when we checked the car and found that we were given not full complectation, then we go to office to inform about that. The workers in office knew about this missing in advance, they said - we know and fixed that you can go, no problem. So, we attached to complain the photo and video made at the time of pick up when we checked and fixed the fact. they need check and resolve the situation immediately by the name of Centauro, and return money to my account as soon as possible. We also wait apologies from the part of Centauro agency as it is illegal action provided to my account. This scam scheme should be eliminated, or all other official institutions, police and public should be informed about that. So please, be aware of such cheats at the time of pick up and return.
Claim your business profile now and gain access to all features and respond to customer reviews.
Car hire in Spain at Alicante, Malaga, Barcelona, Mallorca, Valencia, Murcia, Ibiza, Madrid, Sevilla, Torrevieja and Benidorm
Car hire in Portugal at Faro, Lisboa, Madeira and Porto airports.
Car Hire in Italy at Milano Malpensa, Bergamo, Roma Ciampino, Roma Fiumicino airports, Cagliari, Olbia, Palermo, Catania and PIsa
Car Hire in Greece at Athens, Thessaloniki, Chania and HeraklionSee more
