This is not a customer focused company. There are two issues in regards to this poor review. 1) I wanted to have our first family holiday away with our 9 month old who has been managing cancer since birth. I tried booking a VIP Feriehus at Bispinger Heide online as the timing and price were great. When I got to purchase it I continued to get an error and unable to book and pay. I tried this for about 3 days and there was no fix. So I called the Danish office and had spoken with a great person who was very helpful. I advised the situation and she happily made the booking but was 100euro more than advertised online when I looked. I also advised that we had some scans coming up and wanted to understand the cancellation policy which she confirmed and advised that she would build this into the booking. To deal with the price difference she confirmed to email the debtors email address with an explanation and screen shots of the price I could see and also the error message.By the end of that day I got a reply that advised pricing changes due to demand and availability. I replied and explained that this had nothing to do with this and did not then get a response. I called the danish office again and she was helpful but confirmed I would need to submit a complaint. I had then submitted this. I did not want to confirm the booking or make payment until this had been resolved. No one I could contact via phone could advise or help. 2) We had the scan (standard procedure) and got some bad news and we need to go back into treatment and will not be able to go on our family holiday. We were told late Friday and was not in a headspace to call and cancel right at that moment but called the next day as soon as I had gathered myself. They advised I would still need to pay a cancellation fee which from the beginning I was trying to avoid given our situation. My experience has shown that this company has no regard for customer service, empathy or maintaining any kind of credibility. This experience has certainly cemented that I will never set foot on a Center Parcs site or give them any of my money. I did tried my utmost to be transparent through this process and have not had the same from them. You have room to do and be better Center Parcs.
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Al meer dan 50 jaar is Center Parcs dé plek om nieuwe herinneringen te maken met je geliefden. Met compleet ingerichte cottages midden in de natuur, ons zwemparadijs Aqua Mundo, de overdekte tropische Market Dome en een groot scala aan indoor- en outdoor activiteiten is Center Parcs de ideale plek voor een onvergetelijke vakantie. En hoe divers ons aanbod ook is, het staat allemaal in dienst van die ene, universele behoefte: samenzijn. Al onze parken zijn gelegen midden in prachtige natuurgebieden, met cottages in het hart van het bos of aan de rand van het water. Onze parken zijn te vinden in allerlei verschillende natuurgebieden, van oeroude bossen tot strand en wintersportgebieden. Wist je dat onze parken voor 90% bestaan uit bos en water? Natuur en ruimte genoeg!
Duurzaamheid ligt aan de basis van alles wat we doen bij Center Parcs. Dat betekent zorgvuldig omgaan met alle flora en fauna, aandacht schenken aan de mensen om ons heen en een fijne leefomgeving achterlaten voor volgende generaties. Dat doen we door middel van talrijke initiatieven en samenwerkingen. Onze missie is om de natuurlijke rijkdom te koesteren en goed te doen voor de mensen om ons heen. Dat zit nu eenmaal in onze natuur. Zodat je met een goed gevoel vakantie viert in onze parken.
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