Unfortunately, given that I paid 500 EUR a night for a VIP cottage, the standard fell far below expectations. Part of the promised VIP cottage experience includes "VIP service." I still don't know what this means. For example, we arrived around 11am, with the cottage accessible from 4pm. A display screen in reception showed which cottages were ready to access in real time. I would have thought that the VIP cottages would be readied first, not least given that we had checked in five hours early (i.e., it was known we were there). Yet, our cottage was one of the last to be ready.When we entered the cottage, it turned out that the tap in the WC was broken, meaning that hand washing was not possible without entering another room. The complex itself felt run down. For example, there were prominent rust marks in the Aqua Mundo, which no one had even bothered to paint over. The Aqua Sana and the outdoor pool were both out of order. This had not been advertised to us. Unbelievably, the digital door lock to our cottage failed not just once, but twice, in consecutive days, having supposedly been repaired. This caused severe disruption to days 3 and 4 of our 6-day stay. The receptionists did not take the lockout problem seriously. In fact, they repeatedly lied about maintenance staff being "directly" on their way to fix it. They then claimed to have put 25 EUR on our wristband to go enjoy some drinks, but when we went to pay for the drinks, there was nothing on the wristbands. In the end, I demanded to see the manager, who turned up later than promised. Almost unbelievably, the rendezvous point was at a clown show. The access problem to the cottage did get fixed, however, while we were treated to a free all-you-can-eat buffet. A good job that we opted to eat out, because as soon as I tried to use the hob in the VIP cottage, the ignition mechanism would not stop clicking!The next day, we booked the Kid's Safari electric vehicles, and one of them broke down half through the allotted time period. The most fun we had was outside the Center Parcs complex, e.g. on the beach on a sunny day, and on a day trip to Amsterdam. Little things: my daughter ordered something from the lunch menu that should have come with jam, sprinkles, and nutella. They were out of jam, and seemed to think that was fine. All in all, while we managed to have fun, there is no way this holiday is worth the price. We should have booked a cruise or an all-inclusive in the Med instead.
Claim your business profile now and gain access to all features and respond to customer reviews.
Al meer dan 50 jaar is Center Parcs dé plek om nieuwe herinneringen te maken met je geliefden. Met compleet ingerichte cottages midden in de natuur, ons zwemparadijs Aqua Mundo, de overdekte tropische Market Dome en een groot scala aan indoor- en outdoor activiteiten is Center Parcs de ideale plek voor een onvergetelijke vakantie. En hoe divers ons aanbod ook is, het staat allemaal in dienst van die ene, universele behoefte: samenzijn. Al onze parken zijn gelegen midden in prachtige natuurgebieden, met cottages in het hart van het bos of aan de rand van het water. Onze parken zijn te vinden in allerlei verschillende natuurgebieden, van oeroude bossen tot strand en wintersportgebieden. Wist je dat onze parken voor 90% bestaan uit bos en water? Natuur en ruimte genoeg!
Duurzaamheid ligt aan de basis van alles wat we doen bij Center Parcs. Dat betekent zorgvuldig omgaan met alle flora en fauna, aandacht schenken aan de mensen om ons heen en een fijne leefomgeving achterlaten voor volgende generaties. Dat doen we door middel van talrijke initiatieven en samenwerkingen. Onze missie is om de natuurlijke rijkdom te koesteren en goed te doen voor de mensen om ons heen. Dat zit nu eenmaal in onze natuur. Zodat je met een goed gevoel vakantie viert in onze parken.
See more
