Review Title: Unacceptable Delay and Poor CommunicationI have been without power for over 30 hours, and the experience has been nothing short of frustrating. I was told a technician would arrive between 8 AM and noon today to temporarily disconnect my power so the electrician could fix the wire your team damaged. It has now been over five hours past the scheduled time, and every time I call, I’m repeatedly assured that the technician is “on the way.”This needs to be completed ASAP so the electricians can finish their work, and your team can reconnect my power so I can have service today! The lack of urgency and transparency is extremely disappointing. I expected better reliability and communication, especially in a situation as critical as restoring power to my home.
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CenterPoint Energy is an American Fortune 500 electric and natural gas utility serving several markets in the American states of Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas.