centerpointenergy.com

Abyssmal service

I am a physician at the Michael E Debakey Veterans Affair Medical Center. I am the guardian, power of attorney, and caretaker for my 77yr old mother who has health issues and lives with me. I purchased a house in Manvel and moved it into it around Nov-Dec of 2024. My girlfriend transferred the water, garbage, electric, gas utilities under my name. She setup electronic billing and autopay so that we would not be bothered with paper bills. I am extremely busy treating military veterans and rarely have time to worry about things such as bills.On Friday 2/28/2025, my gas was abruptly disconnected. To our knowledge, we have no outstanding dues. We have absolutely no notices of outstanding dues or disconnection notice.1. As a result of gas disconnection I have no hot water in my house, causing extreme difficulties for a vulnerable person, my mother.2. I called Centerpoint Energy Saturday (3/1/2025) morning and was told that my connection was disconnected due to non-payment of dues! However, there was no way to make a payment and get the connection reinstated - Centerpoint offices are closed over the weekend3. This is a highly depraved and malevolent act by Centerpoint Energy - a. Absolutely no statement, notification, warning delivered by email, USPS mail, or other forms of commonly accepted communication methods.b. Disconnecting an energy supply in winterc. Disconnecting a critical utility just before the weekend with intent to harm, knowing fully well that the customer will have no recourse for the next 2-3 days.d. Putting a vulnerable senior citizen in danger We have truly become a society run by greed and avarice, enabled by laws enacted by politicians who are only concerned about corporations and re-election donations by the latter. The lack of humanity and civility is at levels of depravity increasing by the day.

Date of experience: Mar 01, 2025