I am angry that I have to give a star to leave a review because if I did not have to, this would be a zero star review. Centerpoint energy is one of the worst companies I have ever had to deal with in my life and I’ve been around for a couple of decades. They offer zero customer support zero information and they have the worst AI gatekeepers I have ever dealt with, literally these AI gatekeepers could train people on how to have a bad attitude.. Centerpoint hear me when I say this if somebody is calling you they’re either signing up for your service which is forced according to demographics or something has gone wrong and they need your help…in my case…My power is gone out for about the 10th time in 12 months or put it this way every time we have a rain storm. . I live in an apartment complex where centerpoint and the apartments like to throw the blame back-and-forth for a couple days and then fix the problem so I’m trying to stay proactive and call you right away so that you can get on this problem, but instead, I get your AI gatekeeper that seems to purposely try to aggravate the situation and I know that sounds ridiculous but try standing in my shoes… now please I am begging you as a customer that has been forced to use you for 10 years and has gone as long as nine days without power I am begging you to please change your protocols and change your customer support. You wanna hire me I’ll come in and show you a system that works. I’ve been in that business for years. In the meantime please do not rely on AI gatekeepers to help your customers with their very real human problems one of the main reasons I want to move is I want to get out of your demographic to have to use you just based on what I just said and this review is not, I need your reaction. It has been long coming. I’ve been meaning to leave this review for the last couple of years. I hope you figure something out soon. Sign me very disenchanted customer.
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CenterPoint Energy is an American Fortune 500 electric and natural gas utility serving several markets in the American states of Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas.