CenterWell Pharmacy calls me 4–5 times a week. An AI system comes on the line asking to confirm my identity but never clearly explains why they’re calling or what they need. There’s no clear purpose to the calls.
When I call back to get answers, I have to enter all my information into the automated system — then repeat it again to a representative. Total waste of time.
I also get constant emails saying prescriptions were received, filled, or shipped — even when I didn’t request anything.
They charge $10 for “overnight” delivery but say it can take up to three days. That’s not overnight.
Very frustrating experience as a Medicare patient.
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