Sadly, joining the list of people here that have had money taken for years(!) after cancelling the trial. I joined the trial like many - didn't see the benefit of using this over the others that are much cheaper so decided not to keep it. I tried cancelling in the app, but had to cancel via the website as the app didn't have that capability at the time. I cancelled my membership.Here we are 4 years later, and I only find out that I'm still being charged when I received an email to say my subscription was about to be renewed (I've not had any other email from them since signing up 4 years ago!). I emailed to query it, only for them to very politely tell me I've never cancelled my membership, and they quite happily shared with how many times I had been billed since first signing up. I'm so upset, as you can imagine, particularly knowing that I did actually cancel - I remember going through the process of this, being annoyed that I couldn't cancel in the app...Please don't sign up unless you're absolutely sure you want to continue to be billed for this - because you will be regardless of cancelling it.
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