Review Time
Please don’t bother. I was really
excited to try it had a three month free trial from buying a product from them. After entering my trial code it clearly states 3 months free membership and in bold letters £0 today, subscription to be charged in may (3 months away), what happened? Charged £59 instantly. Centr did refund me by the end of the day by email, no apology from them.
Please don’t bother. I was really excited to try it had a three month free trial from buying a product from them. After entering my trial code it clearly states 3 months free membership and in bold letters £0 today, subscription to be charged in may (3 months away), what happened? Charged £59 instantly. Centr did refund me by the end of the day by email, no apology from them.
Canceled within the free year and was charged anyway with no notice. don't sign up. UPDATE: I was refunded my annual fee because i canceled within the year, maybe? I did a credit card dispute as well, so not sure what resolved it. It was resolved to my satisfaction, though. I did change the rating from a 1 to a 4 because of the refund.
Its a real shame. I have had Centr for 2 years and the App itself has been useful in guiding and motivating me with my fitness goals.Recent organisational changes have seen unsolicited charges and un-notified changes to my account. After fraud dept with my bank, freezes etc.. I have felt that there was a lack of transparent comms...Alas, this is where my experience echoes a lot of others. Cancelling is a nightmare with a maze to cancel and unresponsive support staff.If you are a UK citizen like me (and with Australian T&Cs for the App) i would strongly recommend utilising your statutory rights under UK law, and your rights under the Australian Consumer Code (ACC).
As all other unfortunate fellows say, I was inundated with useless communication. NOT one of them containing a warning that, against my will, my subscription was being extended. Not a warning, not a "Thank you, payment received" as any normal, legitimate business would do. STAY AWAY
Although I no longer have a Centr subscription, they continue to inundate me with unsolicited and unwanted emails despite my repeated requests to them to please stop doing this to me. I have now had to block them. As a result, my customer experience with this company has been so bad that I now have NO interest in ever giving them my money again.The only reason I didn't give them zero stars is that this review website requires at least one star, or it won't let you submit a review.
Looks like i am just the next person in a long line of scammed customers. I cancelled my subscription and 1 year later was charged. I tried to log in the website to see what was going on and it wanted me to commit to another circa £100 just to give me access to the platform that I apparently JUST PAID FOR by renewal that wasn't meant to. Sounding like a complete and utter SCAM to me.
I hate to say but I've had a great experience with centr unlike everybody else. It seems. I get a email advising me of the auto renewal. Before it renews and I have no problem with talking to somebody in customer service. I love their workouts and all the other stuff they have and I think it's a very reasonable price for all they offer.
Just a follow up from previous my post below - I received a refund from them for the balance from late Nevember 2024.I did not show anger to them on their contact us page. I told them I thought I had cancelled before the free trial ended and would like to canceI now as I never used it. I cant rememder how I found the contact us page, sorry. My request seemed to have worked.I have had the exact same thing happen to me as with all these complaints.All Australians must contact AFCA (Australian Financial complaints Authority) on 1300931678, or go to their website (im not allowed to send the link on this platform) to make the complaint. This is people power. This scam has been going on too long, so I am assuming AFCA is not aware of this issue with Centr.com
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