I wish I went on Trust Pilot before I signed up for the Centr.com trial. Chris Hemsworth’s business, Centr, offers customers a free trial to their wellness service, with the attempt to hook them at the end of the trial period. I attempted to cancel for 3 days before the trail was ending and the website was down, relaying a “ooops, something went wrong, try again” error. Then I managed to cancel, but I cancelled on the last day of my trial and the money had already been taken from my account. When I emailed customer services and explained I could not cancel and I wanted a refund, now that I managed to cancel, they said they do not process any refunds, for any reasons, basically. They quoted their Terms & Conditions, where they cover their backs against any accidental renewal of subscription, to ensure they don’t give you your money back. I specifically explained the situation and that I’m not interested in using their service and they kept the corporate line that they don’t do refunds. Stay away from this service, if you’re not committed to using it. If you’re only trialling it out, make sure to cancel that trial 24 hours before the trial ends, because that’s how they manage to suck customer’s money from their bank accounts. I wonder if Chris Hemsworth is aware that this is the business model that Centr is adopting. Shameful how they treat potential customers. I would have joined their service in a few months, when I was ready to commit, but now I know to stay away.
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