Awful customer service.As soon as I realised money had been taken from my account I emailed Centr straight away within the hour, I got a reply that just stated there’s nothing they can do as it’s in the terms and conditions.I think it’s awful that they automatically take your money without an email or correspondence telling you that the subscription is up for renewal, I thought I had cancelled it but you don’t go through Apple subscriptions in settings you have to login to the Centr account and cancel it on there.*They also keep your bank details so make sure you delete that off as well*I work for the NHS and worked all through Covid pandemic and thought it would be good for my mental health to use the App last year whilst all the gyms were closed but had no intention of carrying on this year. The App is very glitchy and I ended up having to log into the account most of the time to run through the programs, I also struggled to start new programs in which I contacted Centr customer services & again they weren’t much help! (The programs themselves I liked but the App & customer services are rubbish) I think if you contact them within 48hrs of realising that the money has been taken they should honour a refund because you are obviously not going to using their product. I’m now £93 down! Shame on Centr.Also please don’t reply to me stating it’s clear in the T&C’s because it obviously isn’t as so many people have had this problem.
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