centr.com

1.6
1.6 Based on 41 reviews

Find your Centr with Chris Hemsworth's team. Work out with male or female trainers. Eat healthy with celebrity chefs. Download the app and start your free trial!...

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Griffin Smith
The app is not great and very pricey - CS is bad - they have no morale nor ethic.

The app is not great and very pricey. I would not recommend it as the content is not worth paying for. I learned about it because I did some training with a friend also using the free trial. I think there are other apps for training (Freeletics, Nike Training Club), Meditation (headSpace and calm) and yoga (DownDog) that are 10x better.What makes this company and service so terrible is their immoral Customer Support. They ignore 50% of my emails, stop answering when they are not pleased, send the same template answer time after time. They make it so hard to cancel, and when you realised you had been charge, there is absolutely NO way to get reimbursed. After the end of my not-used free trial, I emailed them and was very frank. "You can look in my profile. I have NOT used your app a single time in the last month. I forget to cancel my free trial. I contacted you as soon as I have seen the charge on my credit card. This is a mistake on my side; I forgot to cancel it on time. Could you please reimburse me? I didn't use it, and I am not planning to use it anymore" and from there dozens of emails without any help. Their policy "it's written that we don't do reimbursement". I tried to argue on common sense "Look, I never used the app - don't plan to use it in the future. I am not happy with it, and if I paid, I would ask for reimbursement because I don't think it's worth paying. Now, what is the value for you to have an unhappy customer who is not happy about your product, not using and don't want to pay for it and is charged anyway". The app is about mental health and well-being but is only about squeezing money out of you, answering you poorly, and treating you like poo. It's hard for me to see a company that treats their customer with that much disdain to succeed in the future but let's see. From what you can read online in Google and the review, they have turned almost all of their users into detractors.

1
Date of experience: Sep 01, 2021

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Business Details

  • Find your Centr with Chris Hemsworth's team. Work out with male or female trainers. Eat healthy with celebrity chefs. Download the app and start your free trial!

  • language https://centr.com

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