Signed up for a trial, and went to cancel it 2 days prior to expiry as I won't use it. I was logged in and when I went to the subscription section, it kept asking me to log back in but me details didn't work. I tried multiple times to reset my password but nothing came through. I tried this for 2 days, and then they took $119 out of my account so I emailed them and explained the issue in detail. You have now refused to refund me $119 which is awful, despite me explaining the situation multiple times. It is down to your error that I could not cancel, not mine.
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