My 2022 LX 600 stolen $86,000On Jan 20, 2026, I dispatched a carrier from Central Dispatch with 5-star reviews and a load ID. They picked up my vehicle and never delivered it.After reporting fraud, Central Dispatch required a police report and full documentation. Three days after submitting everything, I received a generic email saying they do not investigate, do not search for vehicles, cannot guarantee recovery, and that my case was closed.Central Dispatch provides zero protection for shippers and takes no responsibility when fraud happens on their platform. Once there’s a problem, you’re completely on your own.This company provides no real help or accountability whatsoever. After submitting all required information and following their process, I received nothing more than a generic email stating that they do not investigate, do not search, do not ensure recovery, and do not take responsibility for any outcome—yet they still consider the case “closed.”In other words, they exist only to check a box and send automated responses, not to actually assist victims. There is no follow-up, no meaningful support, and no action taken beyond flagging a record and washing their hands of the situation.If you are expecting guidance, advocacy, or any form of real assistance, do not waste your time. This company offers the illusion of help while providing zero value. Everything they do could have been handled directly through the police without involving them at all.Extremely disappointing, frustrating, and misleading. I would not recommend this service to anyone.
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